Privacy Policy

MAMAY – Privacy Policy
 

1. Introduction

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a reservation, or stay at our property.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Greek data protection laws.

2. Data Controller

The data controller is:
MA.MAY HOTELS S.A.

trading as MAMAY Hotel

Fira 0, Thira 84700
Santorini, Greece

Tax Registration Number (VAT): 800559610

3. Information We Collect

We may collect the following categories of personal data:

• Identification data (name, surname)
• Contact details (email address, phone number, address)
• Booking and stay details (arrival/departure dates, preferences, requests)
• Payment information (processed securely via third-party providers)
• Communication history with the hotel
• Technical data (IP address, browser type, cookies, website usage)

4. How We Use Your Data

We use your personal data to:

• Manage and confirm reservations
• Provide accommodation and guest services
• Process payments and invoices
• Arrange transfers and personalised services
• Respond to enquiries and requests
• Improve our website and guest experience
• Comply with legal obligations (tax, accounting, regulatory requirements)

5. Legal Basis for Processing

We process your data based on:

• Contractual necessity (booking and stay)
• Legal obligations (tax and accounting laws)
• Legitimate interest (service improvement, security, communication)
• Consent (marketing communications, where applicable)

Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before such withdrawal.

6. Data Sharing

We do not sell your personal data.

We may share data only when necessary with:

• Payment processors
• Booking engines and reservation systems
• IT and hosting providers
• Professional advisors (legal/accounting)
• Authorities, where required by law

Where applicable, third-party service providers process personal data under contractual obligations to ensure confidentiality and data protection. All third parties are required to protect your data.

7. Data Retention

We retain personal data only for as long as necessary:

• Booking and guest data: up to 5–10 years (legal/accounting requirements)
• Marketing data: until consent is withdrawn
• Website analytics data: as per provider settings

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Access to personal data is limited to authorised personnel and service providers who require such access for legitimate business purposes.

9. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact: info@mamayhotel.com

10. Cookies

Please refer to our Cookie Policy for details on how we use cookies and tracking technologies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact

For any privacy-related questions, please contact:
info@mamayhotel.com

MAMAY – Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us ensure the website functions properly and improve your browsing experience.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They enable core functionality such as page navigation and booking features.

Analytics Cookies

These cookies help us understand how visitors use our website (e.g. pages visited, time spent). This allows us to improve website performance and user experience.

Marketing Cookies

These cookies may be used to track browsing behaviour and deliver relevant advertising through platforms such as Google or Meta.

3. Third-Party Cookies

We may use trusted third-party services such as:

• Google Analytics
• Booking engines and reservation systems
• Payment providers
• Marketing platforms

These providers may place cookies on your device.

4. How We Use Cookies

We use cookies to:

• Ensure website functionality
• Improve performance and user experience
• Analyse website traffic
• Support marketing and advertising campaigns

5. Managing Cookies

You can manage or disable cookies at any time through your browser settings or through our cookie consent banner.

Please note that disabling essential cookies may affect website functionality.

6. Consent

When you first visit our website, you will be asked to accept or manage your cookie preferences.

7. Updates

We may update this Cookie Policy from time to time. Any changes will be published on this page.

8. Contact

For questions regarding cookies, contact:
info@mamayhotel.com

MAMAY – Terms & Conditions

1. Introduction

These Terms & Conditions govern all reservations and stays at MAMAY Hotel, Santorini, Greece.

By making a reservation, guests agree to these terms.

2. Reservations

All reservations are subject to availability and confirmation. A valid payment method may be required to guarantee a booking.

3. Rates & Payments

• Rates are quoted per room, per night
• Taxes and service charges may apply
• Payment terms depend on the selected rate plan
• Accepted payment methods include major credit/debit cards and bank transfers where applicable

4. Cancellation Policy

Cancellation terms vary depending on the rate selected at the time of booking. Guests are advised to review the specific conditions of their reservation.

5. Check-in & Check-out

• Check-in: from 15:00
• Check-out: until 11:00
  Early check-in or late check-out may be available upon request and subject to availability.

6. Guest Conduct

Guests are expected to respect the property, staff, and other guests. The hotel reserves the right to refuse service in case of inappropriate behaviour.

7. Smoking Policy

MAMAY is a non-smoking property. Smoking is not permitted within the hotel premises.

8. Children Policy

Children aged 12 years and above are welcome at MAMAY. The hotel is not an adults-only property but maintains a calm, boutique environment.

9. Liability

MAMAY is not responsible for loss, damage, or theft of personal belongings during the stay, except where required by law. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

10. Force Majeure

The hotel is not liable for failure to perform obligations due to events beyond reasonable control (e.g. natural disasters, strikes, government restrictions).

11. Privacy

Guest data is handled in accordance with our Privacy Policy.

12. Governing Law

These Terms are governed by Greek law. Any disputes shall be subject to the jurisdiction of Greek courts.

13. Contact

MAMAY Hotel
Santorini, Greece
info@mamayhotel.com