Everything you need to know before and during your stay at MAMAY Hotel.
What is your cancellation policy?
Cancellation terms vary depending on the rate selected. Full details are provided at the time of booking.
Do you require a deposit?
A deposit may be required depending on booking conditions.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, and Diners credit cards, as well as secure online payment methods and bank transfers where applicable.
What time is check-in and check-out?
Check-in is available from 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be arranged upon request, subject to availability.
Is luggage storage available?
Yes, luggage can be securely stored before check-in and after check-out.
Are children allowed at the hotel?
MAMAY is an adults-only hotel, however, children aged 12 years and above are welcome.
What are the reception operating hours?
Reception operates 24 hours a day, with assistance available at any time.
Is smoking allowed?
MAMAY is a non-smoking property.
Where is MAMAY located in Santorini?
MAMAY is located just below Fira, offering a peaceful setting within walking distance of the town’s centre and close to key landmarks such as the caldera viewpoints, the Three Bells of Fira and the Museum of Prehistoric Thira, as well as other main attractions on the island.
Do you offer airport or port transfers?
Yes, private or semi-private transfers can be arranged for both airport and port arrivals and departures upon request. An additional charge applies. Limited parking is available on a first-come, first-served basis.
Are there beaches nearby?
Yes, several beaches are located within a short drive from the hotel, including Exo Gialos Beach, as well as Kamari, Perissa and Perivolos along the island’s coastline. The famous Red Beach is also accessible by car or boat.
Do you offer accessible rooms?
Yes, accessible rooms are available for guests with reduced mobility. Please contact us directly so we can ensure the most suitable accommodation is arranged.
Is breakfast included?
Breakfast is available depending on the selected rate. Guests may also enjoy in-room breakfast or private dining upon request.
Does MAMAY offer on-site dining and bar service?
Yes, curated dining and bar experiences are available.
Can non-resident guests dine at MAMAY?
Yes, external guests are welcome. Walk-ins are accepted, though reservations are recommended and subject to availability.
Do you offer in-room dining?
Yes, in-room dining is available and can be enjoyed in the privacy of your suite.
Can special dietary requirements be accommodated?
Yes, dietary requirements including vegetarian, vegan, allergies, and halal options can be accommodated with advance notice.
Does MAMAY offer spa treatments?
Yes, a selection of spa treatments is available and can be arranged upon request.
Can non-resident guests use the spa?
Yes, external guests are welcome, subject to availability and advance reservation.
Does MAMAY have a fitness room?
Yes, the fitness room is available daily from 07:00 to 23:00.
Does MAMAY offer guest support during the stay?
Yes, guest support is available throughout the stay to assist with any requests or arrangements.
Can experiences and excursions be arranged?
Yes, our team can assist with curated experiences including private tours, sailing trips and wine experiences across Santorini.
Do you assist with special occasions?
Yes, we can assist with personalised arrangements for honeymoons, proposals, celebrations, and private moments.